Vodafone Idea (Vi) is one of India's leading telecom service providers, offering a range of services across the country. Whether you need help with your mobile network, billing issues, or any other service-related queries, Vi offers multiple ways to get in touch. This guide will walk you through the various methods you can use to contact Vi customer care, ensuring that you get the help you need quickly and efficiently.
1. Vi Customer Care Phone Numbers
Vi offers different helpline numbers for various types of queries. Below are the primary contact numbers:
2. IVRS Menu for 199
When you call 199, you can navigate through the Interactive Voice Response System (IVRS) by selecting the appropriate options:
3. Email Contact
Vi provides email support for different types of inquiries:
4. Vi App
You can manage your account, track usage, recharge, and get support through the Vi apps available for download:
5. Social Media Contact
Vi is active on multiple social media platforms where you can reach out for support or updates:
6. Frequently Asked Questions (FAQ)
For common queries and issues, Vi has an extensive FAQ section that can be very helpful:
7. Do Not Disturb (DND) and Mobile Number Portability (MNP)
Q1: What is the toll-free number for Vi customer care?
A: You can reach Vi customer care toll-free at 199 for general inquiries and 198 for complaints.
Q2: How do I deactivate Value Added Services (VAS) on my Vi number?
A: You can deactivate VAS by dialing *199# and following the menu options.
Q3: How can I contact Vi for billing issues?
A: For billing-related support, you can email support@vimoviesandtv.in or call the helpline at 199.
Q4: What should I do if my Vi SIM is not working abroad?
A: You can contact Vi customer care through their international helpline or email customercare@vodafoneidea.com for assistance.
Here are some valuable contact information and codes that can be very useful for Vi customers:
This table provides specific long-code customer care numbers for different circles across India.
| Circle Name | Customer Care Long Code |
|---|---|
| Andhra Pradesh | 9848012345 |
| Karnataka | 9844012345 |
| Tamil Nadu | 9092012345 |
| Kerala | 9847012345 |
| Delhi | 9891012345 |
| Rajasthan | 9887012345 |
| Punjab | 9814012345 |
| Haryana | 9812012345 |
| Himachal Pradesh | 9882012345 |
| Jammu & Kashmir | 9086012345 |
| UP (East) | 9889012345 |
| UP (West) | 9837012345 |
| Kolkata | 9088012345 |
| Rest of Bengal | 9093012345 |
| Assam | 9085012345 |
| NESA | 9089012345 |
| Orissa | 9090012345 |
| Bihar | 9708012345 |
| Madhya Pradesh | 9826012345 |
| Mumbai | 9702012345 |
| Gujarat | 9824012345 |
| Maharashtra & Goa | 9822012345 |
This table lists DND registration numbers for various circles, allowing users to register for the Do Not Disturb service.
| Circle Name | DND Long Code |
|---|---|
| Andhra Pradesh | 9848009198 |
| Karnataka | 9844000198 |
| Tamil Nadu | 9092000198 |
| Kerala | 9947000198 |
| Delhi | 8744000198 |
| Rajasthan | 9887010198 |
| Punjab | 9781500198 |
| Haryana | 8684000198 |
| Himachal Pradesh | 9882900198 |
| Jammu & Kashmir | 9086046198 |
| UP (East) | 8576000198 |
| UP (West) | 8941000198 |
| Kolkata | 9088100198 |
| Rest of Bengal | 9093100198 |
| Assam | 9085000198 |
| NESA | 9089000198 |
| Orissa | 9090000198 |
| Bihar | 9708000198 |
| Madhya Pradesh | 9826000198 |
| Mumbai | 9702000198 |
| Gujarat | 9824000198 |
| Maharashtra & Goa | 9822000198 |
This table provides important USSD codes for Vi users to check balance, recharge, and manage services.
| Service | USSD Code |
|---|---|
| My Balance | 1992*1# |
| Internet/Data Usage | 1992*2# |
| Recharge Offers | 1991*7# |
| 4G/3G/2G Internet Offers | 1991*3# |
| Stop Value Added Services (VAS) | 1993*1# |
| Get Vi App | 1994# |
| Chhota Credit | 1991*6# |
| Start Value Added Services (VAS) | 1993*2# |
| Voice, SMS, Roaming Offers | 1991*8# |
| Service | USSD Code |
|---|---|
| Data Usage | 1991*2# |
| Bill Amount Due | *199# |
| Activate New Data Packs | 1991*3# |
| Billing and Payment | 1992# |
| Get Vi App | 1994# |
| Voice, SMS Packs | 1991*5# |
| My Tariff & Activate New Tariff | 1991*1# |
| Start/Stop Value Added Services (VAS) | 1993*1# |
| Roaming Packs | 1991*4# |
This table lists the contact details for the appellate authority in different states.
| State Name | Contact Person | Phone Number | Email Address |
|---|---|---|---|
| Andhra Pradesh & Telangana | Ms. Padmavathi PV | 9948002240 | appellate.ap@vodafoneidea.com |
| Madhya Pradesh & Chattisgarh | Mr. Ronak Patel | 9713377766 | appellate.mpcg@vodafoneidea.com |
| Assam | Ms. Chandrani Mukherjee | 9706024365 | appellate.asm@vodafoneidea.com |
| Maharashtra & Goa | Mr. Amit Agrawal | 020-71718181 | appellate.mah@vodafoneidea.com |
| Mumbai | Mr. Girish Holla | 9820015713 | appellate.mum@vodafoneidea.com |
| Delhi & NCR | Mr. Mayank Srivastava | 011-71032211 | appellate.delhi@vodafoneidea.com |
| Odisha | Ms. Chandrani Mukherjee | 9090010078 | appellate.orissa@vodafoneidea.com |
| Gujarat | Ms. Vinita Joshi | 7567860602 | appellate.guj@vodafoneidea.com |
| Punjab | Ms. Mandeep Kaur | 9888012346 | appellate.pun@vodafoneidea.com |
| Haryana | Ms. Mandeep Kaur | 9813090003 | appellate.har@vodafoneidea.com |
| Rajasthan | Mr. Mayank Shrivastava | 9828996200 | appellate.raj@vodafoneidea.com |
| Tamil Nadu | Ms. Bindu Gopal | 9962099625 | appellate.tamilnadu@vodafoneidea.com |
Vi offers a range of customer care options to help you with your telecom needs, from toll-free numbers to WhatsApp support and email. Whether you need to resolve a billing issue, deactivate a service, or get help with network problems, Vi’s customer care is readily available. Don’t hesitate to reach out through the most convenient method for you.
atul singh
using pre paid data card from last 2 year. its 3g. but many times at many places face the network problems. even in my home not geeting network. Data card no. 9769193803 my mob. no. 7387472717 Kidly do needful URJENT. Serve a customer is better rhan lose many customers.